Before replacing old hardware.
A repair, a compatible replacement and a conversion can have different effects on an existing door.
Read the lock repair explanationUseful reading for the part you noticed. These notes help explain a request without asking you to name a failed component.

An immediate reversal and an opening much later are different observations. Keep the sequence, recent control changes and the equipment model with the request.
Read the guideA repair, a compatible replacement and a conversion can have different effects on an existing door.
Read the lock repair explanationSound hardware may stay when a suitable cylinder is rekeyed. Keep included and unchanged doors clear.
Read about rekeying